CUSTOMER CARE
Our print sizing offers Small, Medium, arge and extra large. Exact measurements for our print sizes are:
Small: 8 x 11 inches
Medium: 11 x 14 inches
Large: 18 x 27 inches
Extra Large: 30 x 44 inches
We are happy to print your favorite artwork in a custom size, however this may incur additional charges. Please contact us at of@oraclefox.com to arrange a custom order.
We accept Visa, MasterCard, American Express, Afterpay and Paypal.
If you choose to pay with PayPal at checkout, you will be automatically directed to the PayPal site. Upon completion of your transaction, you will be returned to OF to finalise your purchase.
Please note, all transactions will be processed in AUD. Orders are only dispatched when full payment has been received.
If you are purchasing your item/items via Afterpay or PayPal, your transaction is subject to the respective terms & conditions of these companies. Please refer to the terms and conditions listed on their website.
SHIPPING METHOD
All domestic and international orders are shipped from our studio in Queensland Australia, via Australia Post.
DELIVERY ESTIMATES
All orders will be shipped within two working days of payment being finalised, our studio is closed weekends & public holidays so please allow additional time for delivery if you order at these times. Delivery delays can be experienced during peak periods or due to unforeseen reasons. In the event that your order is impacted by a delay, our customer care team will contact you directly via email. Standard delivery within Australia: 2-5 working days Standard delivery internationally: up to 10 day working days
DOMESTIC SHIPPING
Domestic shipping (within Australia) is charged at flat rates which are calculated at time of purchase via your shopping cart. All orders will be shipped via Australia Post within two working days of placement and tracking information will be sent when orders have been processed.
INTERNATIONAL SHIPPING
OF happily provides international shipping for all our products. Shipping is charged at flat rates which are calculated at time of purchase via your shopping cart. All orders will be shipped via Australia Post within two working days of placement, International parcels are registered and can be tracked during the delivery process. Orders shipped internationally (outside Australia) may incur customs duties and foreign taxes that are payable before your order is cleared by customs. OF by Amanda Shadforth and Oracle Fox are unable to estimate these costs nor are we responsible for them. For more information regarding duties payable and taxes in your region, please contact your local customs office.
PARCEL TRACKING
All parcels fully trackable via Australia Post. As soon as your item is posted from the OF studio, you will receive an email to confirm your shipment, along with your unique tracking details. Please ensure your address details are correct as we are unable to change the address once your order has been dispatched. If your order is being delivered to a business address, please include the business name. In the event you are not available to receive your delivery by Australia Post, an ‘attempted delivery’ card will be left and your parcel redirected to your local post office for collection.
SHIPPING AND DELIVERY UPDATES
Notifications and details of delivery will be sent to the email address provided at the time of purchase. To receive these updates in real time, please ensure your email address is entered correctly and is able to receive new messages. For any further information regarding shipping and delivery, please contact us any time at of@oraclefox.com and we will reply as soon as possible.
We hope you’re delighted with your OF by Amanda Shadforth order. Returns and exchanges are only accepted in the case of damaged goods. If you have received your OF print and it is damaged or faulty in any way please email of@oraclefox.com within seven days of purchase.
Exchanges for full priced online purchases will be gladly accepted where;
- The art print, has been correctly rolled back into tube
- The art print is returned within the time frame stated
If you change your mind, exchanging goods and refunding goods is at the discretion of the OF by Amanda Shadforth team. If you simply change your mind, a refund may not be granted as prints are made to order.
FAQs
Where is OF based?
OF is based in QLD, Australia
How can I contact OF?
For any questions or enquiries please contact of@oraclefox.com and we will get back to you as soon as possible
What payment methods do you accept?
OF accepts Visa, Mastercard, American Express, PayPal, Afterpay
How do you keep payment details private?
Please refer to our privacy policy for all security details.
Do we ship worldwide?
Yes we ship all products worldwide. Shipping is charged via flat rates which are provided on the checkout page before the payment is processed.
When will my order arrive?
Orders are shipped within three business days from the date your order is placed. Please allow extra time for the processing, packaging and shipping of products. For shipping items via destinations, please check the shipping and handling information. Once an item has been shipped a tracking number will be sent to the desired email.
Can I add or remove items from my order once it has been submitted?
As soon as your order has been submitted we begin processing, during this time we cannot add or remove items from your order. However, we will make every effort to address any queries or questions on a case by case basis. For any urgent matter please contact of@oraclefox.com
What is the difference between limited edition and open edition prints?
A limited edition print is only available in a limited quantity. An open edition is not numbered and the quantity is not limited. All prints are signed, only the limited edition prints are numbered.
What is the size of the framed prints used in the examples?
The print size used in the example is 30 x 44 inches
Does OF offer framing?
Due to the intimate nature of framing, unfortunately we do not offer this service as framing art pieces is a personal decision based on individual aesthetics and interiors. We recommend that you have your print professionally framed as soon as possible. Ask for cotton rag matt board and backings, and UV blocking glazing.
Have something on your mind? For general inquiries or if there is anything we can help you with, please feel free to get in touch, we would love to hear from you and answer any questions.
of@oraclefox.com
OF by Amanda Shadforth supports the ‘National Privacy Principles of the handling of Personal Information, which has a clear set of guidelines and standards for the collection, access, storage and use of personal information which OF may obtain during the course of business operations.
The statement below discloses the privacy practices for the entire oraclefox.com/shop website. Any questions in relation to this statement should be directed, via email to of@oraclefox.com. We respect the privacy of customers and have implemented principles in regards to the management of customer information. The principles listed below were developed with the understanding that technology and the world wide web are continually evolving and these guidelines are subjected to change. In the case of any changes to these principles information changed will be altered.
-
COLLECTION OF INFORMATION
During your purchasing process OF by Amanda Shadforth collects some personal information. The primary objective in collecting this information is to provide browsers with the most functional web experience possible. In knowing broswer preference, OF by Amanda Shadforth will be able to publish information which effectively meets requirements of browsers.
OF by Amanda Shadforth will collect;
- Name and Surname
- Phone numbers
- Email address
- IP address (systems administration and troubleshooting)
- Geographic information (statistic analysis)
- Demographic information (statistic analysis)
The above information is collected for statistical purposes. Software programs may be used to create summary statistics and analysis used for accessing site visitor numbers to certain sections of ofbyamandashadforth.com. The information is additionally utilised to gain understanding of what information is of most and least interest, identifying and determining technical design specifications and identifying system performances or problems. Furthermore the information is utilized for delivery, contacting and recognising user access privileges.
Not under any circumstances will OF by Amanda Shadforth;
- Link IP addresses to anything personally identifiable
- Provide any personal information collected to any third party
- Share information collected on OF by Amanda Shadforth, in any form with advertisers or any other parties
- Release personal information about individual browsers.
Upon request, OF by Amanda Shadforth will remove any subscriber and their personal information for the mailing list. Any requests of this nature should be sent via email to ofbyamandashadforth.com.
As an Australian based business, the default currency on our website is set to Australian dollars (AUD). To view the prices in your local currency, please change the currency dropdown menu in the top left hand corner of our website to your desired setting.
We currently offer the below options:
AUD
INR
GBP
CAD
USD
EUR
JPY